Posted On July 8, 2024
  • Permanent

    JOB TYPE
  • Broxburn, West Lothian

    JOB LOCATION
  • 40000.00

    SALARY
  • SKILL LEVEL
  • 1st Line Support
  • Hardware
  • Software
  • Customer Service
  • Communication

1st Line Support

1st Line Support opportunity for an IT Software and Hardware Professional in Broxburn, Scotland

  • Attractive benefits package
  • Up to £40,000 per annum depending on experience
  • 5 Days On-site

Benefits

  • Company Pension
  • Flexi-time
  • Performance based bonuses
  • Extensive Training before going live on floor
  • Fast growing company with a clear path to progression

About the Role:

  • Provide daily software and hardware support to users, including resolving software issues and offering solutions to ensure optimal system performance.
  • Work closely with users to understand their unique business processes and requirements, configuring the software systems accordingly.
  • Collaborate with the back-end teams in the Dublin and Indian offices to deliver support and customisations.
  • Perform software installations, updates, and configurations, assisting users with these processes as necessary.
  • Utilise powerful Excel and data cleaning tools to clean up the data in the ERP system.
  • Offer first-level technical support via phone, email, and in-person interactions, responding promptly to support tickets.
  • Diagnose and troubleshoot software-related errors, including application errors, operating system issues, and network connectivity problems.

Requirements for this role:

  • A minimum of two years' experience in providing software and hardware support to clients.
  • Experience with ERP (Enterprise Resource Planning) and implementations is advantageous.
  • Practical experience in client management and customer support.
  • A background in process consultancy is beneficial.
  • Ability to work efficiently in a fast-paced environment and prioritise tasks accordingly.
  • Strong communication skills.
  • MUST have the Right to work in the UK - No sponsorships offered / PSW visas are not considered for this role

To be considered

Please apply by clicking online or emailing me directly at [email protected]. For further information please call me on 020 3343 6719. By applying for this role, you give express consent for us to process & submit your application to our client in conjunction with this vacancy only.